We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Otherwise you will be charged for 35% restocking fee. You’ll also need the receipt or proof of purchase or order number (Online Orders directly from us).
To start a return, you can contact us at support@tulgafifthwheel.com. Return shipping cost is buyers responsibility.
You can always contact us for any return question at support@tulgafifthwheel.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges & Replacements Under Warranty
To receive a replacement under warranty, we charge the shipping cost of the product or we accept ups prepaid return labels. You can contact us for the possible shipping charges. Example shipping charges for the replacement products;
For T10 fifth wheel hitch - 199.99$
For T22 fifth wheel hitch - 399.99$
For TLG28 Rv Bumper hitch - 14.99$
For TLG36 Rv Bumper hitch - 14.99$
For TLG19 Hitch tightener - 6.99$
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
